Support
Email [email protected].
Your tutor cannot hear you
Allow the microphone when your browser or phone asks. If you said no, turn it back on in your browser's site settings, or in your phone's settings under englishmaa, then start the call again.
Cancelling a plan
Open Account and choose Manage billing. On the website that opens your billing page; in the app it opens your App Store or Google Play subscriptions.
Your plan keeps working until the end of the period you paid for. The 7-day pass does not renew.
Your plan is missing on a new phone
Sign in with the email you bought it with. Your plan belongs to your account, not to the phone.
Deleting your account
Open Account and choose Delete account. Your email, sign-ins, plan, call reports and what your tutor remembers are removed at once, and a renewing web plan is cancelled. A plan bought in the App Store or Google Play has to be cancelled there too.
If you cannot sign in, email [email protected] from the address you signed in with and ask us to delete your account. We delete it within 7 days and reply when it is done. The times and lengths of past calls stay, with no name, email or network address, so a device gets one free minute.